Terms and Conditions

Brindavan Silver Craft offers silverware and related silver articles, which may include traditional silver articles, antique-style pieces, pooja articles, dinner sets, corporate gifts, wedding collections, decorative articles, customised products, and other silver products.

Product availability, design, specifications, weight, purity, price, making charges, taxes, delivery options, and other terms may vary from product to product.

You agree to use this website only for lawful purposes and in a manner that does not damage, disable, interfere with, or impair the website or its services.

You must not:

• Use the website for any unlawful or fraudulent activity
• Attempt to gain unauthorised access to the website, hosting account, database, server, or other systems
• Introduce viruses, malware, harmful scripts, or other malicious code
• Copy, reproduce, republish, or commercially exploit website content without appropriate permission

Provide false or misleading information while making an enquiry or placing an order.

We make reasonable efforts to display product descriptions, photographs, designs, dimensions, weights, and other information accurately.

However, silver products may be handcrafted or individually finished. Minor variations in appearance, finish, engraving, dimensions, colour tone, pattern, weight, or detailing may occur and are not necessarily considered defects.

Images displayed on the website are for general reference. Actual product appearance may vary depending on lighting, photography, screen settings, handcrafted variations, and product availability.

Prices of silver products may be affected by prevailing silver rates, product weight, purity, craftsmanship, making charges, taxes, customisation, packaging, and other applicable charges.

A price displayed, quoted, or communicated at one time may therefore change before an order is finally confirmed.

Unless specifically stated otherwise, an enquiry made through the website does not automatically guarantee the price or availability of a product.

An order will be considered accepted only after Brindavan Silver Craft confirms the order and, where applicable, receives the required payment or advance payment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraudulent activity
• Incorrect customer information
• Delivery restrictions

Other circumstances preventing us from fulfilling the order.

If we cancel an order after receiving an eligible payment, the applicable amount will be refunded in accordance with our Cancellation and Refunds Policy.

Some silver articles may be manufactured, engraved, modified, personalised, resized, or otherwise customised according to a customer's instructions.

Customers are responsible for carefully checking names, spellings, dates, designs, dimensions, quantities, engraving instructions, and other customisation details before approving the order.

Once production or customisation has started, such orders may not be eligible for cancellation, return, exchange, or refund except where the product is defective, damaged during delivery, materially different from the confirmed order, or where otherwise required by applicable law.

Payment methods available for an order will be communicated at the time of purchase or order confirmation.

You agree to provide accurate payment and billing information. We are not responsible for delays caused by payment gateways, banks, card issuers, UPI providers, or other third-party payment service providers.

Applicable GST, taxes, delivery charges, packaging charges, insurance charges, making charges, customisation charges, or other charges may apply to an order.

Such charges will be included in or communicated with the applicable quotation, invoice, or order confirmation wherever relevant.

Shipping and delivery are subject to our Shipping Policy.

Delivery dates are estimates unless we specifically confirm a guaranteed delivery arrangement in writing.

Delivery may be affected by courier delays, public holidays, weather, strikes, government restrictions, incorrect delivery details, remote locations, security checks, or other events outside our reasonable control.

Customers should inspect the package and product promptly after delivery.

If a product is received damaged, incorrect, or with missing items, please contact Brindavan Silver Craft as soon as possible and preferably within 48 hours of delivery.

Photographs, videos, the invoice, packaging images, and other reasonable evidence may be requested to evaluate a claim.

Cancellations and refunds are governed by our Cancellation and Refunds Policy.

Certain customised, engraved, personalised, altered, made-to-order, or specially sourced items may not be eligible for return or cancellation after work has started, except in circumstances stated in that policy or required by applicable law.

Unless otherwise stated, the website design, Brindavan Silver Craft name, logos, photographs, text, product descriptions, graphics, artwork, and other website material are owned by or used with permission by Brindavan Silver Craft.

No content may be copied, reproduced, distributed, republished, modified, or used commercially without prior permission from the relevant rights holder.

This website may contain links to or use services supplied by third parties such as payment providers, courier companies, maps, social-media platforms, or other external websites.

Third-party services operate under their own terms and privacy practices. Brindavan Silver Craft is not responsible for the content, availability, security, or practices of third-party websites or services.

We may modify, suspend, update, or discontinue any part of this website temporarily or permanently for maintenance, security, technical, commercial, or operational reasons.

We do not guarantee that the website will always be available, error-free, or uninterrupted.

To the maximum extent permitted by applicable law, Brindavan Silver Craft will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use this website.

Nothing in these Terms and Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

Customers are responsible for providing correct contact, billing, delivery, customisation, and order information.

Brindavan Silver Craft will not be responsible for a failed or delayed delivery caused by incorrect or incomplete information supplied by the customer.

Our handling of personal information is described in our Privacy Policy.

We may update these Terms and Conditions from time to time to reflect changes in our services, website, business practices, or applicable requirements.

The latest version will be posted on this page with the applicable "Last Updated" date.

These Terms and Conditions shall be governed by the applicable laws of India.

Subject to applicable consumer-protection laws and any jurisdiction that cannot legally be excluded, disputes shall be subject to the competent courts having jurisdiction in Bengaluru, Karnataka, India.

If you have questions about these Terms and Conditions, please contact Brindavan Silver Craft through our Contact Us page.