Legal
Last Updated: 08 August 2026
On This Page
Brindavan Silver Craft respects your privacy and is committed to handling personal information responsibly and in accordance with applicable law.
This Privacy Policy explains the types of information that may be collected when you visit our website, contact us, make an enquiry, place an order, request customisation, or otherwise interact with Brindavan Silver Craft.
Depending on how you interact with us, we may collect the following information:
Technical information relating to your use of our website where such information is collected by our hosting, analytics, security, or other technical systems.
Personal information may be collected when you:
Interact with our website or related online services.
We may process personal information for purposes including:
Sending promotional communication where permitted and, where required, with appropriate consent.
Where consent is required for processing personal information, we will seek consent in an appropriate manner.
You should provide only information that is accurate and necessary for the purpose for which it is requested.
Where applicable, you may withdraw previously provided consent. Withdrawal of consent will not necessarily affect processing already carried out lawfully before the withdrawal and may affect our ability to provide a requested service.
Where payments are processed using a bank, UPI provider, payment gateway, card network, or other third-party service, payment information may be processed directly by the relevant service provider.
We do not intentionally request customers to send confidential card PINs, banking passwords, UPI PINs, or one-time passwords through our website contact forms.
Never share your OTP, UPI PIN, card PIN, or internet-banking password with anyone claiming to represent Brindavan Silver Craft.
Personal information may be shared with third parties only where reasonably necessary for our operations or where permitted or required by law.
Such parties may include:
Other service providers necessary to fulfil an order or customer request.
We do not intend to sell customers' personal information as a standalone commercial database.
When you request delivery, information such as your name, telephone number, address, order reference, and other necessary delivery information may be provided to courier, logistics, or delivery service providers.
These details are shared for purposes such as shipment booking, delivery coordination, tracking, proof of delivery, and handling delivery-related issues.
Our website or third-party services used by the website may use cookies or similar technologies for security, essential website functions, analytics, preferences, or performance.
You may be able to restrict or disable cookies through your browser settings. Doing so may affect the functionality of certain websites or services.
We take reasonable administrative, technical, and organisational precautions appropriate to our operations to help protect personal information from unauthorised access, disclosure, alteration, misuse, or loss.
However, no internet transmission, electronic storage system, email communication, or online platform can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for purposes such as order fulfilment, customer support, dispute handling, accounting, taxation, fraud prevention, warranty support, and compliance with applicable law.
Information that is no longer required may be deleted, anonymised, securely disposed of, or otherwise handled in accordance with applicable requirements and our operational needs.
Subject to applicable law, you may contact us regarding personal information associated with you, including requests concerning:
A complaint or grievance concerning our handling of your personal information.
Please ensure that personal information supplied to us is accurate and up to date.
If your telephone number, address, email address, or other relevant information changes, please notify us where necessary so that we can update our records.
Our products and services are generally intended for persons capable of entering into lawful commercial transactions.
We do not knowingly seek to collect children's personal information for behavioural tracking or targeted advertising.
Where information relating to a child is processed, applicable legal requirements concerning parental or guardian consent will be followed where required.
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of an external website. You should review the privacy notice of the relevant third party before providing personal information.
Where permitted, we may send information concerning products, collections, offers, events, or other updates.
Where required, such communications will be based on your consent or another permitted basis.
You may request that promotional communications be stopped by contacting us or by using any unsubscribe mechanism provided with the communication.
If we become aware of a personal-data security incident, we may take appropriate steps to investigate, contain, mitigate, and remediate the incident.
Where notification to affected individuals or an authority is required under applicable law, we will take steps to provide the required notification.
We may update this Privacy Policy to reflect changes in our website, business processes, technology, legal requirements, or services.
The updated version will be published on this page together with the revised "Last Updated" date.
For privacy questions, correction requests, consent withdrawal, complaints, or other privacy-related requests, please contact Brindavan Silver Craft through our Contact Us page.
Please include sufficient information for us to identify the relevant interaction or order and understand your request.
Questions about this policy? Contact our team.
