Terms and Conditions
Welcome to Brindavan Silver Crafts. These Terms and Conditions govern your access to and use of our website, brindavansilvercrafts.com, and any enquiries, purchases, products, or services provided by Brindavan Silver Crafts.
By accessing or using this website, contacting us regarding a product, or placing an order with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these terms, please discontinue use of the website.
1. About Brindavan Silver Crafts
Brindavan Silver Crafts offers silverware and related silver articles, which may include traditional silver articles, antique-style pieces, pooja articles, dinner sets, corporate gifts, wedding collections, decorative articles, customised products, and other silver products.
Product availability, design, specifications, weight, purity, price, making charges, taxes, delivery options, and other terms may vary from product to product.
2. Website Use
You agree to use this website only for lawful purposes and in a manner that does not damage, disable, interfere with, or impair the website or its services.
You must not:
- Use the website for any unlawful or fraudulent activity.
- Attempt to gain unauthorised access to the website, hosting account, database, server, or other systems.
- Introduce viruses, malware, harmful scripts, or other malicious code.
- Copy, reproduce, republish, or commercially exploit website content without appropriate permission.
- Provide false or misleading information while making an enquiry or placing an order.
3. Product Information
We make reasonable efforts to display product descriptions, photographs, designs, dimensions, weights, and other information accurately.
However, silver products may be handcrafted or individually finished. Minor variations in appearance, finish, engraving, dimensions, colour tone, pattern, weight, or detailing may occur and are not necessarily considered defects.
Images displayed on the website are for general reference. Actual product appearance may vary depending on lighting, photography, screen settings, handcrafted variations, and product availability.
4. Silver Prices and Product Pricing
Prices of silver products may be affected by prevailing silver rates, product weight, purity, craftsmanship, making charges, taxes, customisation, packaging, and other applicable charges.
A price displayed, quoted, or communicated at one time may therefore change before an order is finally confirmed.
Unless specifically stated otherwise, an enquiry made through the website does not automatically guarantee the price or availability of a product.
5. Orders and Order Confirmation
An order will be considered accepted only after Brindavan Silver Crafts confirms the order and, where applicable, receives the required payment or advance payment.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:
- Product unavailability;
- Incorrect pricing or product information;
- Payment failure;
- Suspected fraudulent activity;
- Incorrect customer information;
- Delivery restrictions; or
- Other circumstances preventing us from fulfilling the order.
If we cancel an order after receiving an eligible payment, the applicable amount will be refunded in accordance with our Cancellation and Refunds Policy.
6. Customised and Made-to-Order Products
Some silver articles may be manufactured, engraved, modified, personalised, resized, or otherwise customised according to a customer's instructions.
Customers are responsible for carefully checking names, spellings, dates, designs, dimensions, quantities, engraving instructions, and other customisation details before approving the order.
Once production or customisation has started, such orders may not be eligible for cancellation, return, exchange, or refund except where the product is defective, damaged during delivery, materially different from the confirmed order, or where otherwise required by applicable law.
7. Payments
Payment methods available for an order will be communicated at the time of purchase or order confirmation.
You agree to provide accurate payment and billing information. We are not responsible for delays caused by payment gateways, banks, card issuers, UPI providers, or other third-party payment service providers.
8. Taxes and Charges
Applicable GST, taxes, delivery charges, packaging charges, insurance charges, making charges, customisation charges, or other charges may apply to an order.
Such charges will be included in or communicated with the applicable quotation, invoice, or order confirmation wherever relevant.
9. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Delivery dates are estimates unless we specifically confirm a guaranteed delivery arrangement in writing.
Delivery may be affected by courier delays, public holidays, weather, strikes, government restrictions, incorrect delivery details, remote locations, security checks, or other events outside our reasonable control.
10. Inspection on Receipt
Customers should inspect the package and product promptly after delivery.
If a product is received damaged, incorrect, or with missing items, please contact Brindavan Silver Crafts as soon as possible and preferably within 48 hours of delivery.
Photographs, videos, the invoice, packaging images, and other reasonable evidence may be requested to evaluate a claim.
11. Cancellations, Returns and Refunds
Cancellations and refunds are governed by our Cancellation and Refunds Policy .
Certain customised, engraved, personalised, altered, made-to-order, or specially sourced items may not be eligible for return or cancellation after work has started, except in circumstances stated in that policy or required by applicable law.
12. Intellectual Property
Unless otherwise stated, the website design, Brindavan Silver Crafts name, logos, photographs, text, product descriptions, graphics, artwork, and other website material are owned by or used with permission by Brindavan Silver Crafts.
No content may be copied, reproduced, distributed, republished, modified, or used commercially without prior permission from the relevant rights holder.
13. Third-Party Services and Links
This website may contain links to or use services supplied by third parties such as payment providers, courier companies, maps, social-media platforms, or other external websites.
Third-party services operate under their own terms and privacy practices. Brindavan Silver Crafts is not responsible for the content, availability, security, or practices of third-party websites or services.
14. Website Availability
We may modify, suspend, update, or discontinue any part of this website temporarily or permanently for maintenance, security, technical, commercial, or operational reasons.
We do not guarantee that the website will always be available, error-free, or uninterrupted.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Brindavan Silver Crafts will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use this website.
Nothing in these Terms and Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
16. Customer Responsibilities
Customers are responsible for providing correct contact, billing, delivery, customisation, and order information.
Brindavan Silver Crafts will not be responsible for a failed or delayed delivery caused by incorrect or incomplete information supplied by the customer.
17. Privacy
Our handling of personal information is described in our Privacy Policy.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, website, business practices, or applicable requirements.
The latest version will be posted on this page with the applicable "Last Updated" date.
19. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the applicable laws of India.
Subject to applicable consumer-protection laws and any jurisdiction that cannot legally be excluded, disputes shall be subject to the competent courts having jurisdiction in Bengaluru, Karnataka, India.
20. Contact Us
If you have questions about these Terms and Conditions, please contact Brindavan Silver Crafts through our Contact Us page.