Privacy Policy
Brindavan Silver Crafts respects your privacy and is committed to handling personal information responsibly and in accordance with applicable law.
This Privacy Policy explains the types of information that may be collected when you visit our website, contact us, make an enquiry, place an order, request customisation, or otherwise interact with Brindavan Silver Crafts.
1. Information We May Collect
Depending on how you interact with us, we may collect the following information:
- Your name.
- Telephone or mobile number.
- Email address.
- Billing and delivery address.
- Product enquiry details.
- Order information.
- Customisation or engraving instructions.
- Invoice and transaction information.
- Communications sent to or received from you.
- Information necessary to respond to customer-service requests.
- Technical information relating to your use of our website where such information is collected by our hosting, analytics, security, or other technical systems.
2. How Information Is Collected
Personal information may be collected when you:
- Submit a form on our website;
- Contact us by telephone, email, or messaging service;
- Visit our showroom and provide information for an order;
- Place or enquire about an order;
- Request a quotation;
- Request product customisation;
- Make a payment;
- Request delivery, cancellation, refund, or customer support;
- Interact with our website or related online services.
3. Purposes for Which We Use Information
We may process personal information for purposes including:
- Responding to enquiries;
- Providing quotations;
- Processing and fulfilling orders;
- Confirming product specifications and customisation;
- Processing payments and maintaining transaction records;
- Preparing invoices;
- Arranging shipping and delivery;
- Providing customer support;
- Handling cancellations, replacements, and refunds;
- Preventing fraud and protecting website security;
- Maintaining business and accounting records;
- Complying with applicable legal obligations;
- Improving our website, products, and services;
- Sending promotional communication where permitted and, where required, with appropriate consent.
4. Consent and Lawful Use
Where consent is required for processing personal information, we will seek consent in an appropriate manner.
You should provide only information that is accurate and necessary for the purpose for which it is requested.
Where applicable, you may withdraw previously provided consent. Withdrawal of consent will not necessarily affect processing already carried out lawfully before the withdrawal and may affect our ability to provide a requested service.
5. Payment Information
Where payments are processed using a bank, UPI provider, payment gateway, card network, or other third-party service, payment information may be processed directly by the relevant service provider.
We do not intentionally request customers to send confidential card PINs, banking passwords, UPI PINs, or one-time passwords through our website contact forms.
Never share your OTP, UPI PIN, card PIN, or internet-banking password with anyone claiming to represent Brindavan Silver Crafts.
6. Sharing of Personal Information
Personal information may be shared with third parties only where reasonably necessary for our operations or where permitted or required by law.
Such parties may include:
- Courier and logistics service providers;
- Payment-processing providers;
- Banks and financial institutions;
- Website hosting and technical service providers;
- Professional advisers such as accountants or auditors;
- Government, regulatory, tax, law-enforcement, or judicial authorities where legally required;
- Other service providers necessary to fulfil an order or customer request.
We do not intend to sell customers' personal information as a standalone commercial database.
7. Shipping Providers
When you request delivery, information such as your name, telephone number, address, order reference, and other necessary delivery information may be provided to courier, logistics, or delivery service providers.
These details are shared for purposes such as shipment booking, delivery coordination, tracking, proof of delivery, and handling delivery-related issues.
8. Cookies and Technical Information
Our website or third-party services used by the website may use cookies or similar technologies for security, essential website functions, analytics, preferences, or performance.
You may be able to restrict or disable cookies through your browser settings. Doing so may affect the functionality of certain websites or services.
9. Data Security
We take reasonable administrative, technical, and organisational precautions appropriate to our operations to help protect personal information from unauthorised access, disclosure, alteration, misuse, or loss.
However, no internet transmission, electronic storage system, email communication, or online platform can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for purposes such as order fulfilment, customer support, dispute handling, accounting, taxation, fraud prevention, warranty support, and compliance with applicable law.
Information that is no longer required may be deleted, anonymised, securely disposed of, or otherwise handled in accordance with applicable requirements and our operational needs.
11. Your Privacy Requests
Subject to applicable law, you may contact us regarding personal information associated with you, including requests concerning:
- Access to information about your personal data;
- Correction of inaccurate information;
- Updating incomplete or outdated information;
- Deletion or erasure where legally applicable;
- Withdrawal of consent where processing is consent-based;
- A complaint or grievance concerning our handling of your personal information.
12. Accuracy of Information
Please ensure that personal information supplied to us is accurate and up to date.
If your telephone number, address, email address, or other relevant information changes, please notify us where necessary so that we can update our records.
13. Children's Information
Our products and services are generally intended for persons capable of entering into lawful commercial transactions.
We do not knowingly seek to collect children's personal information for behavioural tracking or targeted advertising.
Where information relating to a child is processed, applicable legal requirements concerning parental or guardian consent will be followed where required.
14. External Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of an external website. You should review the privacy notice of the relevant third party before providing personal information.
15. Marketing Communications
Where permitted, we may send information concerning products, collections, offers, events, or other updates.
Where required, such communications will be based on your consent or another permitted basis.
You may request that promotional communications be stopped by contacting us or by using any unsubscribe mechanism provided with the communication.
16. Data Breach and Security Incidents
If we become aware of a personal-data security incident, we may take appropriate steps to investigate, contain, mitigate, and remediate the incident.
Where notification to affected individuals or an authority is required under applicable law, we will take steps to provide the required notification.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business processes, technology, legal requirements, or services.
The updated version will be published on this page together with the revised "Last Updated" date.
18. Contact and Privacy Grievances
For privacy questions, correction requests, consent withdrawal, complaints, or other privacy-related requests, please contact Brindavan Silver Crafts through our Contact Us page.
Please include sufficient information for us to identify the relevant interaction or order and understand your request.